General

HOW CAN I CONTACT YOU?

You can message by going to our contact page or you can call us via (404) 590 1590 Mon-Fri 10:00 Am to 6 Pm.

WHAT TYPES OF PHOTOGRAPHY/ VIDEOGRAPHY DO YOU DO?

In ARMANKO PHOTOGRAPHY We cover nearly all your commercial photography and videography needs. To learn more about our services please click on the portfolio tab.

WHO OWNS THE COPYRIGHT OF THE FINAL IMAGES?

You own the copyright of all your purchased finished photos.

HOW THE IMAGES WILL BE DELIVERED TO ME?

We will deliver your finished images to you via a download link. You have two weeks to download the images before they being removed from our cloud storage.

WHAT IS THE RESOLUTION OF MY FINISHED IMAGES?

Uusing professional-grade digital photography equipment at a resolution of up to 36.3 MP (7360 x 4912 pixels) before being cropped. By default, the images will be delivered to you in 300 resolution JPG or TIFF format (per your request). The print resolution photos will be large enough for virtually all print mediums and advertising formats.

IS IT POSSIBLE TO EXPEDITE THE DELIVERY TIME? (RUSH ORDERS)

Yes. However, rush orders will be quoted diferently! You should contact us first. forthermore, depends on our availability we may or may not not be able to accept rush orders.

WHAT HAPPENS AFTER I SUBMIT THE PROOFS TO YOU?

After you confirmed the proofs, we will finalize the photos. Then, we will upload your images to our cloud storage and provide you with a link to download the finished photos.

HOW AM I PAYING FOR YOUR SERVICES?

We will email you an electronic invoice or you can pay in person. To proceed, your payment is required. We accept all the major Credit and Debit cards, cash or valid checks.

Products

WHAT IS THE PROCESS OF PLACING AN ORDER?

1- We will set up a phone call, Skype chat or a one on one meeting to discuss the details of your project.

2- Upon receiving your products, we will email your electronic invoice to you. You can also come to our studio and pay in person. to proceed, your payment is required. We accept all the major Credit and Debit cards, or valid checks.

For large projects, we might be able to come to your location to estimate the project as well.

YOUR CANCELLATION/REFUND POLICY?

You have the option to cancel your order with no cancelation fee, However, If you decide to cancel your order, after we recieved your products and the payment a minimum charge of $350 may apply to cover the time we spent to prepare your invoice, studio setup, preparing your package/packages, shipping labor and … If you decide to cancel your order while we are working on the project your invoice will be prorated based on the time we spent on the job.

CAN I REQUEST A RE-SHOOT?

If we have made a mistake, we will reshoot or edit the image/ images to make them perfect, for no additional fee. If that is the case, we do accept re-shoot requests by email within 24 business hours from the time that we have delivered the photos/proofs to you.
but If you want us to reshoot the product/ products due to a mistake that you have made in the Order Form or for other reasons, you may have to pay an additional fee.

CAN I ADD MORE TIME OR IMAGES TO MY ORDER?

If you request additional session time or you would like more products to be added your existing order, while we are working on the project, the the charges will be calculated based on the existing order.

HOW YOU CALCULATE e-COMMERCE GROUP SHOTS?

We offer free group arrangement for up to 2 items in the image. (Exceptions may apply depends on the complexity of the group arrangment) If you have more than 2 items in a group, please contact us for a quote. All groups, when set up, need to be less than 2 foot in size in order to fall under our standard pricing. If larger please call us for oversize rates.

DO YOU EDIT/RETOUCH MY IMAGES?

Yes! Even though we do extensive product preparation and custom lighting setups for each product, still, basic retouching and post processing is needed to remove product flaws, dust, marks, or to add sharpness, adjust a reflection and… Most products only require basic editing which we do free of charge. For products that need more extensive retouching work, we also offer advanced retouching services for an additional charge to straighten crooked labels, fix packaging flaws, or any other custom retouching need. If we feel your products would benefit from additional retouching we will contact you for approval and If want to we will provide you with an estimate.

DO YOU HAVE A MINIMUM ORDER LIMIT?

No! However, there is a minimum charge of $350 for every order. if you have more images in your order, the price of each image will be lower compared to if you have a smaller order! Please check the pricing menu of our website to learn more.

WHAT IS YOUR TURNAROUND TIME?

It is usually 7 business days or less for every 100 images, excluding holidays. Order turnaround time is calculated from the time when we receive your products and payment however, we will provide you with our estimated turnaround time before you place your order.

HOW AM I GETTING MY ITEMS BACK?

Once the shoot is complete we carefully pack up each item for return or donation. There are 4 options you can choose from:

1- You can pick up your products from the studio ( Armanko Photography1280 Spalding Dr. Sandy Springs GA. 30350) or We can donate your items per your request.

If shipping back is requested, You can provide us a prepaid return label or we can include the cost of return shipping in your invoice.

Note: Due to our limited storage space we cannot keep your products for more than one week.

HOW SHOULD I DELIVER MY PRODUCTS TO YOU?

1- You can drop off your products at the ARMANKO PHOTOGRAPHY Studio (1280 Spalding DR. sandy Springs GA. 30350 )

2- You can ship your items to us. We recommend UPS or FedEx. We recommend not shipping via USPS. At the time of this writing, USPS does not offer sufficient tracking or redelivery capabilities and may deliver after hours. Make sure to provide us with a tracking number once you ship your items to us.

E-Commerce | Amazon

Jewelry | Macro

Product Lifestyle

On Model

Infographics

Hero Shot images

Furniture

Commercial | Advertising

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Working Hours
Mon - Fri : 10 AM - 6 PM
Sat, Sun : 11 Am - 3 PM
CONTACT US
Phone: +1(404)590-1590
SOCIAL MEDIA
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