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General
HOW CAN I CONTACT YOU?
You can message by going to our contact page or you can call us at (877) 276-2656 Mon-Fri 10:30 Am to 6:30 Pm.
WHAT TYPES OF PHOTOGRAPHY/ VIDEOGRAPHY DO YOU DO?
We cover nearly all your commercial photography and videography needs. To learn more about our services please contact us.
HOW THE IMAGES WILL BE DELIVERED TO ME?
You will receive an email with a password-protected link to download your finished images.
RESOLUTION/FORMAT OF THE FINISHED IMAGES?
Using professional-grade digital photography cameras at a resolution of up to 48 MP (8256 x 5504 pixels) before cropping. By default, the images will be delivered to you in 300 resolution JPG format. Per your request, your images can be delivered to you in the TIFF format as well. The print-resolution photos will be large enough for virtually all print mediums and advertising formats.
IS IT POSSIBLE TO EXPEDITE THE DELIVERY TIME? (RUSH ORDERS)
Yes. However, rush orders will be quoted differently! furthermore, depends on our availability we may or may not be able to accept rush orders.
WHAT HAPPENS AFTER I SUBMIT THE PROOFS TO YOU?
Once the proofs have been confirmed, your images will be finalized and then, we will email you a password-protected link so you download your high-resolution images.
HOW AM I PAYING FOR YOUR SERVICES?
We will email you an electronic invoice or you can pay in person. To proceed, your payment is required. We accept all the major Credit and Debit cards, cash or valid checks.
Products
WHAT IS THE PROCESS OF PLACING AN ORDER?
1- We will set up a phone call, Video chat, or one on one meeting to discuss the details of your project.
2- We will provide you with an estimate
3- You deliver your products to us.
4- We will email you an electronic invoice.
We accept all the major Credit/ Debit cards, cash, or valid checks. You can also come to our studio and pay in person. To proceed, your payment is required
YOUR CANCELLATION/REFUND POLICY?
If you decide to cancel your order after we receive your products and/or the payment a minimum charge of $350 may apply. Once we start working on the project, refunds can not be issued.
CAN I REQUEST A RE-SHOOT?
If we have made a mistake, we will reshoot or edit the image/ images for no additional fee. If that is the case, we do accept re-shoot requests by email within 24 hours from the time that we have delivered the photos or proofs to you.
If you want us to reshoot your products due to a mistake that you have made, you may have to pay an additional fee.
CAN I ADD MORE TIME OR IMAGES TO MY ORDER?
If you request additional session time, and/or adding more products/photos, to your existing order, while we are working on the project, the charges will be calculated according to your estimate.
HOW YOU CALCULATE e-COMMERCE GROUP SHOTS?
We offer free group arrangements for e-Commerce on white background photos up to 2 items in the image. (Exceptions may apply) All groups, when set up, need to be less than 2 feet in size in order to fall under our standard pricing. If larger please call us for oversize rates.
DO YOU EDIT/RETOUCH MY E-COMMERCE IMAGES?
Yes! for each product, we do post-processing and retouching to remove flaws, dust, marks, or to add sharpness, adjust shadows, reflections, and… Most e-commerce products captured on white only require basic editing. We also offer advanced retouching services for an additional charge to straighten crooked labels, fix packaging flaws, or any other custom retouching need. If we feel your products would benefit from additional retouching we will contact you for approval and If want to we will provide you with an estimate.
MINIMUM ORDER LIMIT ON E-COMMERCE PHOTOGRAPHY?
No! We do not have a minimum order! however, for small orders, a setup fee may apply. Please check the pricing menu of our website to learn more.
WHAT IS YOUR TURNAROUND TIME ON E-COMMERCE PROJECTS?
Typically, 7 business days or less but depends on the scope of the job it might vary! We will provide you with our estimated turnaround time once we discuss your project with you.
HOW AM I GETTING MY ITEMS BACK?
1- You can come to our studio to pick up your products
2- If shipping back is requested, You can provide us a prepaid return label or we can include the cost of return shipping in your invoice.
3- We can donate your items per your request.
Note: Due to our limited storage space we can only keep your products up to a week!
HOW SHOULD I DELIVER MY PRODUCTS TO YOU?
1- You can drop off your products at our studio at 3020 Business park Dr, STE B Norcross GA, 30071
2- You can ship your products to us. We recommend UPS or FedEx. Please make sure to email the tracking number upon shipping.
